Privacy Policy

1. The Scope

1.1 This policy describes the types of Personal Data the Company collects from individuals, how it is processed and shared with third parties, and how it is kept secure.

1.2 This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be directly identified, or identified through a combination of additional information we hold or are able to access.

1.3 The Policy defines "processing" as any activity that involves the use or collection of Personal Data. This includes the management, organization, and storage of Personal Data.

1.4 Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly collect or seek information from individuals younger than 18 years old. We do not knowingly permit such individuals to use our services. If we become aware of any information collected from minors, we will delete it as promptly as possible.

2. What Personal Data Do We Have on You

2.1 When you access our services and channels, or visit our website, we collect Personal Data. We may also request your Personal Data in certain instances.

2.2 In other cases, we collect your Personal Data by analysing how our Services or service channels are used, or by receiving your information from our third-party partners.

3. No Requirement to Disclose Personal Information

3.1 You are not required to provide Us with any Personal Data. However, in certain circumstances, choosing not to do so may limit Our ability to offer the Services or prevent users from accessing the website.

4. What Personal Data We Collect

4.2 The information collected is not private and cannot be used to identify you.

4.3 Personal Data we receive from you: any personal data you voluntarily provide to Us when you connect to a third-party online trading platform through Us.

4.4 Personal information you provide directly to third-party platforms to facilitate a trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing of Personal Data

5.1 Your Personal Data is processed by the company for the purposes outlined in this section, in accordance with the applicable legal basis.

5.3 Contact Us via email for more details on the processing required to protect legitimate interests.

5.4 Below is a list of reasons and legal bases for which we may use the information you provide us:

6. Transfer of Personal Data to Third Party

6.1 The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and user experience analysis.

6.2 You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide the Personal Data you have given us to those third-party trading platforms. The use of your Personal Data will be governed by their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with related entities or business partners. This allows the Company to access the resources needed to enhance and improve the products and services it provides to its customers.

6.4 If necessary to protect the rights of third parties or assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, or with lenders to the Company or any other company within the group, in the event that such a transaction takes place (including the transfer or sale of assets belonging to the Company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

7. Cookies and Services from Third Parties

Third-party services, such as advertising providers and analytics companies, may be used on our website. These companies may also make use of cookies or similar technologies.

7.2 Cookies are small text files placed on your device each time you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your user experience, remember your settings, and personalize the products and services most relevant to you. Cookies are also used for statistical and analytics purposes.

Some cookies we use are session cookies. These are temporarily downloaded to your device and remain active only until you close your browser. Other cookies are persistent, meaning they stay on your device after your browser is closed. Persistent cookies help the Website recognize you as a returning user and allow you to resume your experience on the site.

7.5 However, please be aware that some or all of the Website's features and functions may not work as expected if this occurs.

Online Tracking Notice: This service does not currently support do-not-track signals.

8. Retention of Personal Data

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue sharing your data for another 12 months.

8.3 We regularly review the Personal Data we hold to ensure it is no longer needed.

9. International Transfers

9.1 Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third country or to international organizations). The Company takes all necessary steps to safeguard the personal data you provide and to ensure that you retain the ability to assert your rights and access effective legal recourse.

9.3 The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Send an email to: support@crownrendmere.com

10. Security of Personal Data

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that the security of your Personal Data will be maintained without error. We are also not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 In cases where legal or other obligations beyond our control require us to share your Personal Data with third parties, such as public authorities, we may be required to do so. In these situations, we cannot control how your Personal Data is handled or secured by those third parties.

10.4 Personal Data cannot be transmitted over the internet in a completely secure manner. The Company cannot guarantee the security of Personal Data you send to Us via the internet.

11. Hyperlinks to Third Party Websites

11.1 The website may contain links to third-party sites and applications. These sites and applications are not under the supervision of the Company. We are not responsible for how these sites or apps collect or process Personal Data. This Policy does not apply to any actions carried out through such sites or apps.

11.2 When visiting any third-party websites or apps, we recommend reading their privacy policies before deciding to access or use them. We also suggest reviewing what Personal Data you share with them.

12. Modifications to This Policy

12.1 This Policy may be updated at any time. If changes are made, we will notify you by posting the revised Policy on our website.

12.2 In addition, when we make significant changes to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

12.3 Unless otherwise specified, any amendments will take effect upon publication of the revised Policy.

13. Your Rights

13.1 You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also limit the types of personal information processing we carry out.

13.2 If you are a resident of the EEA, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, you may send an email to the address below.

13.3 Access rights The Company is able to verify the accuracy of Personal Data being processed about you. If so, you may access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The data will be made available electronically upon request. The right to access Personal Data must not conflict with the rights and freedoms of others. If a request is detrimental to the rights or freedoms of another person, the Company may refuse to comply with or limit its capacity to fulfill the request.

13.4 Right to rectification The Company has the right to correct inaccurate Personal Data. You may request that any incomplete Personal Data relating to you be corrected, taking into account the purpose of processing.

13.5 Right to Erasure The following reasons apply: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no legal basis to continue processing; (c) You object, based on reasons specific to your situation, to the processing of Personal Data about yourself where such processing is based on legitimate interests pursued by Us or a third party; (e) Personal Data are unlawfully processed; or (f) Personal Data must be removed to fulfill a lawful obligation of the company. This right does not apply where processing is necessary (a) to fulfill an obligation imposed by law that requires processing under European Union law or Member State law; or (b) to establish, exercise, or defend legal rights.

13.6 Processing restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company limit its processing. If such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a matter of significant public interest within the European Union or a Member State.

13.7 Right to data portability If the processing is carried out by an automated system and is based on your consent or a contract you are party to, you have the legal right to access and review the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Your rights under the right to erasure remain unaffected by the exercise of your right to data portability. The right to data portability does not infringe upon the rights or freedoms of any other person.

13.8 Right to challenge You have the right to object at any time to any use of your Personal Data that is based on legitimate interests pursued by the Company or a third party. This right is not limited to profiling based solely on these legitimate interests. If we are able to establish compelling legitimate grounds for processing your Personal Data, we may continue to do so unless you can demonstrate that your rights, freedoms, or interests outweigh those grounds, or that the processing affects the exercise, establishment, or defense of legal rights. Regarding direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.

13.9 Right to refuse consent You may revoke your consent for Us processing Personal Data about you at any time. This will not affect the legality or lawfulness of any processing that was carried out based on your consent prior to its withdrawal. You are entitled to lodge a complaint with the relevant supervisory authority. You may also appeal to a supervisory authority established by a member state to protect the fundamental rights of individuals with respect to the processing of Personal Data within the European Union. The laws of the European Union and its Member States may limit your rights in relation to Personal Data concerning you, as outlined in this section 13.

13.10 We will provide you with the requested information in accordance with the rights outlined in section 13 of this agreement within one month of receiving your request. This timeframe may be extended by up to two months if necessary, depending on the nature and volume of requests. We will notify you of any such extension, along with the reasons for it, within one month of receiving your request.

13.11 Unless otherwise restricted by the provisions of Section 13 of the law, any information you request under your rights in Section 13 will be provided at no cost. If a request is unjustified or excessive, particularly if repeated, we may charge a reasonable fee to cover the administrative costs of fulfilling the request or notifying you of the action taken. We may also choose not to act on such requests.

13.12 If we have doubts about the identity of the person who submitted your request, we may ask them to provide reasonable proof of identification.